sivp2 Privacy Policy – How We Handle Your Personal Data

1Introduction

sivp2 operates an online gaming platform accessible to adult players in Pakistan. As part of running the platform, sivp2 collects and processes personal data belonging to members and visitors. This Privacy Policy describes in plain terms what data we collect, why we collect it, how we store it and how long we keep it.

We take data privacy seriously. The personal information you provide when you sign up – including your name, contact details and payment information – is handled with care and is not sold to third parties for advertising purposes. The sections below explain the specifics in full.

This policy applies to all sivp2 members and to anyone who visits the platform, regardless of whether they have registered an account. It covers data collected through the website and through the sivp2 App.

2What Data We Collect

sivp2 collects different types of data depending on how you interact with the platform. The main categories are:

We only collect data that is necessary for the purposes described in this policy. We do not collect biometric data, health information or any data about protected characteristics beyond what is needed to verify your age and identity.

3How We Use Your Data

The data sivp2 collects is used for specific purposes related to running your account and operating the platform. We do not use your data for purposes beyond what is listed here without updating this policy and notifying you.

• Account management: Creating, maintaining and securing your sivp2 account. Processing your PKR deposits and withdrawals. Applying and tracking bonus credits and VIP tier progress.
• Identity and age verification: Confirming that you are at least 18 years old and that your account details match a real person. This is required before processing withdrawals and may be requested during your account lifetime.
• Platform security: Detecting and investigating suspicious activity, fraud, duplicate accounts and any behaviour that violates the sivp2 Terms and Conditions. Protecting both the platform and its members.
• Customer support: Responding to your queries, resolving account issues and providing assistance with deposits, withdrawals and game-related questions.
• Platform improvement: Analysing usage patterns in aggregate to improve game offerings, fix technical issues and develop new features. This analysis does not identify individual users.
• Legal obligations: Retaining transaction and account records where required by applicable obligations. Cooperating with lawful requests from relevant authorities.
• Marketing communications: Sending promotional emails about sivp2 bonuses, new games and platform updates. You can opt out of marketing emails at any time by contacting support.

4Payment Data and PKR Transactions

sivp2 processes deposits and withdrawals in Pakistani Rupees through JazzCash, Easypaisa, Raast, bank transfer and debit cards. When you make a deposit or request a withdrawal, sivp2 receives transaction reference data from the relevant payment provider.

Full card numbers and mobile wallet credentials are not stored on sivp2 servers. Payment processing is handled by the respective payment provider using their own secure infrastructure. sivp2 stores transaction references, amounts and timestamps for the purpose of account reconciliation, withdrawal verification and responding to transaction disputes.

If you raise a dispute about a transaction, sivp2 may need to share relevant transaction reference data with your payment provider to investigate and resolve the issue.

5Cookies and Session Tracking

sivp2 uses cookies and similar tracking technologies to keep your session active while you are logged in, remember your preferences and maintain the security of your account during a browsing session.

The main types of cookies sivp2 uses are:

• Session cookies: Temporary cookies that expire when you close your browser. These keep you logged in during a session and maintain your game state. Without them, you would need to log in repeatedly during a single visit.
• Functional cookies: Store your preferences such as language settings and display options so you do not need to reset them on each visit.
• Analytics cookies: Aggregate data about which pages are visited and which features are used. This data is anonymous and used to understand platform performance.
• Security cookies: Help detect unusual access patterns that may indicate an account security issue.

Most browsers allow you to control cookie settings. If you disable session cookies, some parts of the sivp2 platform may not function correctly. sivp2 does not use third-party advertising cookies or tracking pixels from social media platforms.

6Third-Party Data Sharing

sivp2 works with a number of third-party service providers to operate the platform. These providers may process some of your data as part of delivering their services to sivp2. We share only the minimum data necessary for each provider to perform their function.

• Game providers: Studios such as Evolution Gaming, Pragmatic Play, Spribe and others supply the game content within the lobby. Game session data including bet amounts and results passes through these providers' systems. They operate under their own data handling agreements.
• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive transaction data necessary to process deposits and withdrawals.
• Identity verification services: Where document verification is required, a third-party verification service may process your submitted documents securely.
• Technical infrastructure: Hosting, database and content delivery providers process operational data as part of keeping the platform running.

sivp2 does not share your personal data with law enforcement or government authorities unless required by a lawful legal obligation. Where such a request is received, we will comply to the extent required and no further.

7Data Retention

sivp2 retains your personal data for as long as your account is active and for a period after account closure where required by applicable obligations or legitimate business purposes.

• Active account data: Retained for the lifetime of your sivp2 account plus a minimum retention period after closure.
• Transaction records: PKR deposit and withdrawal history is retained for a minimum of five years from the date of each transaction to satisfy financial record-keeping requirements.
• Identity verification documents: Retained for the legally required period following account closure, typically five years.
• Support communications: Chat and email correspondence is retained for up to three years for quality assurance and dispute resolution purposes.
• Marketing opt-out records: If you opt out of marketing communications, a record of that opt-out is retained indefinitely to ensure we do not resume sending promotional messages to you.

When the retention period for your data expires, it is deleted or anonymised so that it can no longer be linked to your identity.

8Security Measures

sivp2 applies technical and organisational measures to protect your personal data against unauthorised access, loss and misuse. These include:

• Encrypted data transmission using industry-standard HTTPS protocols for all communication between your browser or App and the sivp2 platform.
• Access controls limiting which members of the sivp2 team can view account-level personal data, restricted to those who need it to perform their role.
• Secure storage of passwords using hashing – your actual password is never stored in plain text and cannot be recovered by sivp2 staff.
• Session management that automatically logs out inactive sessions to reduce the risk of unauthorised access if you leave your device unattended.
• Regular security reviews of platform systems and third-party integrations.

While sivp2 takes security seriously and applies the measures above, no system can guarantee absolute security. You play a role in protecting your account by keeping your login credentials private, using a strong password and logging out on shared devices.

9Your Data Rights

As a sivp2 member, you have rights regarding the personal data we hold about you. To exercise any of these rights, contact the sivp2 support team with your request. We will respond within a reasonable timeframe.